Providing secure access to information for improved customer service while streamlining IT operations

“Securing customer data in property and casualty insurance, life & savings, and asset management products is tantamount to protecting a company’s ethos. After all, organizations in this industry gain brand loyalty by promising to give customers’ “peace of mind,” which now includes maintaining the privacy and security of their information.

However, one leading global insurance company reports that another business mandate— offering best-in-class customer service—can pose challenges to the mandate to protect customer data. How does an organization provide anytime, anywhere access to services, while also protecting confidential customer data from unauthorized access and leak? more “Providing secure access to information for improved customer service while streamlining IT operations”

4 Ways IT must Change to Protect your Business

By E.K. Koh, VP of Solutions at NextLabs

It’s not your perimeter. It’s not your applications. In an age where there is no perimeter, where data moves from application to application, from servers to desktops to tablets and smart phones that the company does not even own, managing security at the perimeter or application is essential, but not sufficient. What is your value at risk? It is your DATA.

Data is Valuable

In a survey by Forrester, companies noted that corporate secrets (or intellectual property) comprise 2/3 of their information portfolio, with 1/3 being customer custodial data. The figure below shows the relative value of different types of data rated on a million dollar scale: more “4 Ways IT must Change to Protect your Business”

Is this the Right time for Rights Management?

By E.K. Koh, VP of Solutions at NextLabs

It depends on whether you believe the analysts.

In the report “Information Security Predictions and Recommendations 2014”, Kuppinger Cole recommends that enterprises “Focus on strategic elements such as Information Rights Management for documents and Enterprise Key and Certificate Management (EKCM) for managing the secrets.” And, at the recent European Identity Conference, Kuppinger Cole identified Secure Information Sharing as a hot topic, by calling out Rights Management as an enabler. [Source: EIC 2014: Trends and Hot Topics, Kuppinger Cole, May 2014] more “Is this the Right time for Rights Management?”

Data Retention and Disposal in the cloud

By Sudhindra Kumar, Principal Software Engineer at NextLabs

In this blog series, we’ve discussed some of the key challenges impeding adoption of the cloud. In this instalment, we’ll talk about Data Retention and Disposal in the cloud. A lot of attention is paid to cloud data protection, regulatory compliance for cloud data, and how to handle data breaches. Of equal importance are the Data Retention and Disposal requirements. Both of them are key components of a good information security strategy. more “Data Retention and Disposal in the cloud”

What are the Financial Costs of Data Loss?

By E.K. Koh, VP of Solutions at NextLabs |

The direct financial costs include future loss of revenue when trade secrets are stolen today. According to the Battelle Foundation report “2013 Global R&D Funding Forecast”, the financial costs of intellectual property theft – internal and external – are compounded over time. When trade secrets are stolen, so is the future revenue that would come from licensing and sales of the research and of the products created. more “What are the Financial Costs of Data Loss?”

Data Security in the Cloud – beyond Encryption

by Sudhindra Kumar, Principal Software Engineer at NextLabs

Kentucky recently joined 46 other states in the U.S. that enacted a data breach notification law.  California is the vanguard – enacting the first such law in 2002.  And now, the high profile data breaches of retailers Target and Neiman Marcus are serving as stimulants for revisions to and improvements of the breach notification laws. more “Data Security in the Cloud – beyond Encryption”

SAP Field Level Security – what are my options?

By Ashwin Bhaskar, Senior Software Engineer at NextLabs

Today’s ERP systems demand tight security controls at multiple levels of the application design. Most ERP systems, including SAP, are transactional in nature. Our customers have frequently asked us about extending security controls beyond transactions at a field level. For example, take a digital product catalog used by multiple departments within an enterprise, the view screen hides pricing information for products from a customer support rep that just needs to view technical product information. Whereas, a sales rep viewing the same product catalog would be able to view both technical and pricing information, but cannot make modifications.   Granted another level of access. is the pricing team, that can view and modify the price fields of the product catalog. more “SAP Field Level Security – what are my options?”